Billing Department

Hours: Monday - Friday from 8:00 A.M. to 5:00 P.M.
P.O. Box 226, 400 Main Street
Dayton, TN 37321
Phone: (423)775-8417 • Fax: (423)775-8435

Our Billing Department is located in the Old Dayton Post Office building

Customers can pay their water and electric bills inside or use our convenient drive-thru. We do have a night drop for after hours drop off. It is located on the wall in the drive thru at the rear of the building.

Customers wishing to apply for new service, have existing service disconnected, or have service transferred should see Customer Service in the Billing Department.

RENTAL		OWNER		COMMERCIAL
The following are deposit rates for residential service when renting property:		The following are deposit rates for residential service when you own the property:		The following are deposit rates for small commercial property:
Electric Deposit:	$150.00	Electric Deposit:	$50.00	Electric Deposit:	$250.00
Water Deposit:	50.00	Water Deposit:	25.00	Water Deposit:	50.00
Customer Service Fee:	20.00	Customer Service Fee:	20.00	Customer Service Fee:	20.00
TOTAL:	$220.00	TOTAL:	$95.00	TOTAL:	$320.00
		For new service (setting the meter) the Customer Service Fee is $35.00.		For new service (setting the meter) the Customer Service Fee is $35.00.

*Bank Draft - Bank draft forms are available in the Billing Office on Main Street and here. Please fill out the form and return it and a voided check to the Billing Office. The form is also printed on the back side of your bill for your convenience.

**Billing Routes - Meters can be shut off 8 days after the due date if your bill has not been paid in full

***Budget Billing - Budget billing begins in October of each year and ends in September. You must have been at current residence for at least 1 year. Please see the Service Department at the Billing office for more information.

****Deposits are applied as a credit to your account after two (2) years if your account is in good standing. If you move out of our service area before two (2) years of service, you may pick up your deposit refund after paying your final bill.

*****Warm Neighbors - Customers have the option to sign up for a $1.00 donation on their utility bill. This fund is for those in need of help on their utility bills. This fund is handled through We Care.

******Utility Grant Program